Find Out Who is On-call Via Slack

#64

Hi folks - I sent direct messages to the recent replies with more info!

Sean

#65

I would love to have early access to this feature. Please reach out.

Our use case is pretty simple, post in a channel when a schedule rolls over (maybe provide a mapping of schedules to channels). Slack command to see who is on call for a given service/schedule.

#66

I have not seen any update on this thread in quite awhile. Is the early access program still available? We would like to be a part of it and also know when this feature may become available.

#67

It’s almost the weekend and you are not on call. Good for you! Want to make sure no one bothers you? Help make it easy for them to find out who’s on call from Slack.

Thanks to all the great feedback from those in the community we made a lot improvements to on call capabilities for Slack. Find out who’s on call for any service or team in 10 seconds or less. You can even automate keeping your channel topic updated with the latest on call details.
I just finished a guide on how to set things up in just a couple minutes.
Check it out and enjoy your freedom this weekend!

https://www.rigd.io/doc-center/guides/pagerduty-whos-on-call/

Help make PagerDuty + Slack awesome! As always I love your feedback and ideas for improvement. Chances are if we don’t do it today we can in a just a couple days.

Who wants to change or override schedules from Slack?

#68

Hello–

Can I please be added to the early access program. Specifically my team needs a /oncall command within Slack.

Thanks!
SB

#69

Hi Sean,

Can you please add me to early access?

Thanks

#70

@Inactive-Member-3044924 Can I also be added to this early access? This is a super exciting feature and we’d really love to use it.

#71

Hi Sean,

My team would like access to this EAP feature as well.

#72

Question? What do people use as their source for who’s on call? Is it by service, or team, or escalation policy?

I know an escalation policy can be tied to a service and a team, so what’s the purpose then of looking up a specific escalation policy?

Appreciate any thoughts.

#73

If possible my team would also like access to this feature

1 Like
#74

@Inactive-Member-3044924 Samesies as far as information on the feature! Our team was exploring writing our own integration but this would save a lot of time if it’s already integrated into PD :slight_smile:

#75

We added escalation policies so you can now get on call by team, service, or escalation policy in now available. Give it a try and please share your feedback.

#76

Reviving up this old thread.

@pagerduty
what we are looking for is a simple way, in slack, to tag the respective team’s on-call without bothering about who is on-call.
For instance,

By just tagging @devops-oncall, it should be smart enough to check who is on-call in devops at this time and notify that person alone. Due to a lack of this, and additional efforts to check who is on-call, people tag @devops-team interrupting everyone.

This can, perhaps, be solved by auto-rotating slack user groups based on linked on-call schedules on pagerduty.

Please make it in the flow for easy adoption.

2 Likes
#77

Hello,

Thanks for your feedback. Sorry to say currently the community link shared at the start of this thread is still the best way to do this. However happy to add a +1 to a FR on this request.

Sorry we cannot help you out with this right now, but do let me know if you have any more questions.
John

#78

We use https://tellspin.app to do just that. It auto rotates user groups based on a rotation interval. It looks like they have pager duty sync coming soon.

#79

Ha, this is still not supported? Any update here?

1 Like
#81

We’ve been using the exported calendars with the Google Calendar for Teams slack extension, but Slack just deprecated that and blocked new configs, so that’s not a workable option any more.

Just chiming in on that theme of these 3rd party resources not being sustainable – this is functionality that’d be great to have built in to PagerDuty.

#83

+1 . Thanks Falit Jain ! Pagerly.io has solved this for us.

#84

I want to call out that this specific feature is the number one reason we downgraded our plan and won’t sign a long term contract. We’re exploring competitors instead. Once we saw that Grafana OnCall had this feature, we looked at others and found they had it too. Having to pay a third party to do this means the money we’re spending on PagerDuty already lacks appropriate ROI. If PagerDuty could manage slack groups, we’d stick with them but they haven’t embraced ChatOps in a meaningful way yet.

#85

Hi @td, I joined PD as a Community Manager a few months ago and just came across this thread.

You can view who is on call with the Slack + PagerDuty Integration:

Use the command /pd oncall to see who is on call

Spoiler: new features in the PagerDuty Slack Integration coming :soon: